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How is my data transferred from MyFitnessPal?

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If your Virgin Pulse account is successfully linked with your MyFitnessPal account, your data will be automatically fetched and updated in your Virgin Pulse account. We do recommend that you open both the My Fitness Pal app and the Virgin Pulse app to prompt the sync. 

If you have just connected your accounts, only data entered into MyFitnessPal after the accounts have been connected will transfer to Virgin Pulse. 

If your data does not seem to be successfully transferred, click the “refresh” icon in the “My Calories” section on the Nutrition Guide to manually sync the accounts. You would want to also make sure to check for any updates to either the Virgin Pulse app or MyFitnessPal app in your App Store. Please be advised that the Nutrition Guide must be offered by your sponsor in order to be able to access it under Health > Nutrition Guide.

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In order to successfully track calories on the MyFitnessPal website, you can use Add Food feature on the home page:

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After you have logged your daily meals, you will need to click on Complete This Entry button in order to save it. The points should appear in your Virgin Pulse account.

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*Note: Make sure to check if there are any updates available both for the Virgin Pulse app and MyFitnessPal app in the App Store/Google Play Store.