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US Wellness FAQs for COBRA Participants

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What are the wellness activities?

How can I check the completion status of my wellness activities?

How soon can I schedule my screening? or How soon can my spouse or partner schedule his/her screening?

Can I or my spouse or my partner visit a physician to complete a health screening?

Will my health screening be covered at 100% if I go to my doctor?

I’m concerned that someone else is going to see my/my spouse/my partner health questionnaire. Who gets a copy of my/our wellness activity results?

I am not currently enrolled in a Bank of America medical plan in 2022 but I plan to enroll/have enrolled for 2023. I would like to start my wellness activities immediately. Am I eligible to do that?

What is the My Wellness platform?

What is Virgin Pulse?

How do I (a Bank employee) register for the My Wellness platform?

How does my spouse get access to the My Wellness platform? or How do I (a spouse or partner of a Bank employee) register for the My Wellness platform?

How do I log in to my account after registering?

Is there a Virgin Pulse app that I can download on my smartphone?

What are the Virgin Pulse Member Services support center hours and number?

What are the Alight GHR service center hours and number?

What are the Kaiser Permanente Rewards support center hours and number?

What are the Quest Diagnostics support center hours and number?

Is my health information confidential, and how is it shared?

How do I reset my password?

If biometrics from my health screening that are incorrect how do I have them corrected?

Where can I view my screening results?

How do I find my person number?

How do I get the form for completing screenings at MinuteClinic®?

I’ve completed my screenings and I’m still showing incomplete?

I’ve noticed that the mobile app times out periodically?

How often do I have to change my password?

What type of physician visits count for completing the wellness screening activity?