How Can We Help?
-
US Wellness Credit Removal FAQs
- Can I still complete my activities now for partial credit?
- How can my spouse or partner check the completion status of their wellness activities?
- I am a new employee at Bank of America and have an upcoming deadline. Do I need to complete my health screening?
- I did my health questionnaire by the deadline, but I did not complete my screening.
- I did my screening by the deadline but did not complete my health questionnaire.
-
US Wellness FAQs
- What are the wellness activities?
- When can I start my wellness activities?
- How can I check my completion status of my voluntary wellness activities?
- How can my spouse or partner check the completion status of their wellness activities?
- How soon can I schedule my screening? or How soon can my spouse or partner schedule his/her screening?
-
US Wellness FAQs for COBRA Participants
-
Credit Removal FAQs
- I received a credit removal email. How can I tell which activity I am missing?
- Can I keep the vaccination credit if I (or my spouse or partner who works at Bank of America) leaves the bank or has recently left the bank?
- If I’m on a bridge to retirement (or my spouse or partner who works at Bank of America is) – can I/we keep the vaccination credit?
- Can I still complete my activities now for partial credit?
- I received a credit removal email, but I completed both activities by the deadline.
-
-
Virgin Pulse FAQs
-
Challenges
-
Global Get Active! Challenge
-
Global Get Active! Challenge Outside the US
-
- What is the My Wellness platform?
- What is Virgin Pulse?
- How do I (a Bank employee) register for the My Wellness platform?
- How does my spouse get access to the My Wellness platform? or How do I (a spouse or partner of a Bank employee) register for the My Wellness platform?
- I visited the registration page and am seeing a “name not found” error – what does this mean?
-
-
Android Devices
-
Apple Devices
- How to download the Virgin Pulse mobile application on iOS smartphones
- How to track steps using the Virgin Pulse mobile app for iOS
- How to turn on Apple Watch activity tracking
- How to check if your Apple Watch and iPhone permission settings are set properly
- My Apple Watch steps are not syncing to my Virgin Pulse account
-
Azumio
-
Fitbit Devices
-
Garmin Devices
-
Mi Band
-
Misfit Devices
-
MyFitnessPal
-
Polar Heart Rate Devices
-
Strava Mobile App
-
Virgin Pulse Mobile app
-
Withings Devices